Request a Refund for Council Rates
If you believe you have overpaid your rates, or have made a payment to the incorrect property account, you can request a refund. This page explains the process for requesting a refund, including eligibility criteria and steps you need to follow.
Eligibility
To be eligible for a refund, one of the following must apply:
- A payment has exceeded the rates owing for the current financial year, resulting in a credit balance; or
- A payment has been made to the incorrect property account.
In addition, the following requirements must be met:
- A refund application form is completed
- Evidence of the payment is provided
- The form and supporting evidence are submitted via email or through Council's online portal.
Steps to Request a Refund
Follow these steps to request a refund for your Council rates:
- Download and complete the refund application form here.
- Submit the completed form via email or our online portal.
- To submit via email, send the form to council@innerwest.nsw.gov.au
- Submit a rates general enquiry via our online portal here,
- Wait for confirmation from the Council regarding the status of your refund request.
Contact Information
If you have a question or need assistance with your rates inquiry, please contact us: