Request a Refund for Council Rates
If you believe you have overpaid your rates, or have made a payment to the incorrect property account, you can request a refund. This page explains the process for requesting a refund, including eligibility criteria and steps you need to follow.
Eligibility
To be eligible for a refund, you must meet the following criteria:
- Your payment has exceeded the amount owed for this financial year, and you now have a credit balance; OR
- You have made a payment to the incorrect property account
- You have completed the refund application form
- You have provided sufficient evidence of the payment
- You have submitted the form along with supporting evidence via email or our online portal
Steps to Request a Refund
Follow these steps to request a refund for your Council rates:
- Download and complete the refund application form here.
- Submit the completed form via email or our online portal.
- To submit via email, send the form to council@innerwest.nsw.gov.au
- Submit a rates general enquiry via our online portal here,
- Wait for confirmation from the Council regarding the status of your refund request.
Contact Information
If you have a question or need assistance with your rates inquiry, please contact us: