Report an issue or request a service Select from the categories below to report an issue or request a service via Council's online portal.
Report an issue/Request a service Maintaining our online services Our online service portal will be unavailable from 5:30pm on Friday 7 February until late Sunday 9 February while we undertake system maintenance. Thank you for your understanding. If your issue is not listed, you can search via the general enquiry form below. Bins and waste Bins - Missed collection Bins - Damaged/Broken Bins - Lost/Stolen Bins - Order/changes to FOGO bin (green) Bins - Order/changes to recycling bin (yellow) Bins - Order/changes to garbage service (red) New waste service (new builds only) Council clean-up service Dumped rubbish Skip bins Building and environment Graffiti Unauthorised building works Pollution - Air Pollution - Noise Pollution - Water Unhealthy private property Dogs and cats Lost/roaming dog to be collected Report your pet as missing Microchipping and registration of pets Order free pet collar/tag Report a dog attack in street/private property Report a dog attack in park Report a barking dog General dog complaint General cat complaint Food Food premises – Complaint Food premises - Fees/licensing enquiry Food premises – General enquiry Parking and vehicles Unattended vehicles Illegal parking – Blocked driveway or similar obstruction Illegal parking – Dangerous parking Illegal parking – Overstaying timed or ticketed parking Parking permit - general enquiry (note: this is not a parking permit application. Find out how to apply for or renew a parking permit on the Parking permit page). Parks and sports grounds Hire a park or sports field Facilities and structures in parks and sports grounds Grounds maintenance in parks and sports grounds Planning Planning general enquiry Rates Payment arrangements Pensioner rebates General enquiry Change address Right to information Request information through GIPA Roads and footpaths Drain blocked or damaged Damaged footpath Kerb and gutter Potholes Stormwater blocked Street signs damaged or missing Street sweeping Trees Illegal removal or pruning Trees overhanging footpath from private property Public trees - pruning or removal Venues Cleaning and maintenance of Council buildings Venues or halls general enquiry Can't find what you're looking for? Visit our online portal and search by keyword. Find more issue and request types If you need urgent help, please find a list of emergency contacts here. Privacy Council values your privacy. Please refer to Council’s privacy page for more information.
Bins and waste Bins - Missed collection Bins - Damaged/Broken Bins - Lost/Stolen Bins - Order/changes to FOGO bin (green) Bins - Order/changes to recycling bin (yellow) Bins - Order/changes to garbage service (red) New waste service (new builds only) Council clean-up service Dumped rubbish Skip bins
Building and environment Graffiti Unauthorised building works Pollution - Air Pollution - Noise Pollution - Water Unhealthy private property
Dogs and cats Lost/roaming dog to be collected Report your pet as missing Microchipping and registration of pets Order free pet collar/tag Report a dog attack in street/private property Report a dog attack in park Report a barking dog General dog complaint General cat complaint
Food Food premises – Complaint Food premises - Fees/licensing enquiry Food premises – General enquiry
Parking and vehicles Unattended vehicles Illegal parking – Blocked driveway or similar obstruction Illegal parking – Dangerous parking Illegal parking – Overstaying timed or ticketed parking Parking permit - general enquiry (note: this is not a parking permit application. Find out how to apply for or renew a parking permit on the Parking permit page).
Parks and sports grounds Hire a park or sports field Facilities and structures in parks and sports grounds Grounds maintenance in parks and sports grounds
Roads and footpaths Drain blocked or damaged Damaged footpath Kerb and gutter Potholes Stormwater blocked Street signs damaged or missing Street sweeping
Trees Illegal removal or pruning Trees overhanging footpath from private property Public trees - pruning or removal
Rate this page 11.12% The content was useful votes 88.88% The content was not useful votes Thanks for your feedback. We will use this data to improve the content of this page. Print page Page last updated: 06 Feb 2025