Report an issue/Request a service

Select from the categories below to report on and request information for various categories . 

If you cannot find what you are looking for below you can search direct by keyword on our:
Customer request management system

Building and environment issues

• Graffiti
• Unauthorised building works
• Pollution – Air
• Pollution – Noise
• Pollution – Water
• Unhealthy private property

For other Building and environment related requests, you can search direct by keyword on our Customer request management system

Dogs and cats

• Lost dog or cat
• Registration of animals
• Order free pet collar/tag

For all other dog and cat related requests or complaints, you can search direct by keyword on our customer request management system

Emergency contacts

• Find a list of emergency contacts here 

Food

• Food premises – Complaint
• Food premises - Fees/licensing enquiry
• Food premises – General enquiry

For other Food related requests, you can search direct by keyword on our Customer request management system

Parks, venues and sports grounds

Venues

• Cleaning and maintenance of Council buildings
• Venues or halls general enquiry

Parks and sports grounds

• Hire a park or sports field
• Facilities and structures in parks and sports grounds
• Grounds maintenance in parks and sports grounds

For other Parks, venues or sports fields requests, you can search direct by keyword on our Customer request management system

Planning

• Planning enquiry general

For other Planning related requests, you can search direct by keyword on our Customer request management system

Rates

• Payment arrangements
• Pensioner rebates
• General enquiry
• Owners - Change address
• Agents - Change address 

For other Rates related requests, you can search direct by keyword on our Customer request management system

Right to information

• Request information through GIPA

For other Right to information requests, you can search direct by keyword on our Customer request management system

Roads and footpaths

• Drain blocked or damaged
• Damaged footpath
• Kerb and gutter
• Potholes
• Stormwater blocked
• Street signs damaged or missing
• Street sweeping

A council officer will review your request and contact you within 10 days.

For other Roads and footpaths related requests, you can search direct by keyword on our Customer request management system

Trees

• Illegal removal or pruning
• Trees overhanging footpath from private property

For other Tree related requests, you can search direct by keyword on our Customer request management system

Lodge a tree pruning or removal application

Vehicles and parking

• Unattended vehicles
• Illegal parking – Blocked driveway or similar obstruction
• Illegal parking – Dangerous parking
• Illegal parking – Overstaying timed or ticketed parking

Please note: Requests for unattended vehicles can only be taken when all the following criteria has been met:

1. The vehicle is located in public place within Inner West Council area
2. Vehicle is unregistered
3. The vehicle shows signs of neglect and appears to be abandoned.

To confirm if a vehicle with NSW plates is unregistered, go to the Service NSW website. You can also check plates from the following states and territories: ACT, Victoria, SA, WA, NT, TAS and Queensland.

For other vehicle and parking related requests, you can search direct by keyword on our customer request management system

Note: Council does not have the power to revoke or suspend registration.

Waste and recycling

• Bins - Missed collection
• Bins - Damaged/Broken
• Bins - Lost/Stolen
• Bins - Order/Change size of recycling or garden organic
• Bins - Order/Change size of garbage (Fees apply)
• New waste service 
• Dumped rubbish
• Skip bins

For other Waste and recycling related requests, you can search direct by keyword on our Customer request management system

Can't find what you're looking for?

Visit our customer request management system and search by keyword.

Customer request management system

Important information

Anonymous reports

Should you elect to submit this request anonymously Council may be unable to follow up on this request. If there is not enough information for us to action this request, it will be closed without further action.

Notifications

Notification is currently available on lodgement and completion for all requests. Council can provide notifications via Email or SMS using contact details provided by the customer at the time of submitting the request. Notification by postal address is not currently available.

If you do not wish to receive notifications, please deselect the notification options below prior to submitting your request.

Privacy

Council values your privacy. Please refer to Council’s privacy page for more information.