Community engagement

Community engagement is the process by which the community participates in and influences Council’s decision-making.

Council is committed to delivering effective, efficient services that meet the expectations and needs of the community. Council recognises that local knowledge, ideas and feedback from the community are essential to ensure Council’s decision-making improves community wellbeing and long term sustainability.

Your Say Inner West

Council's online engagement hub is the place for you to get involved in important projects that shape the future of the Inner West.

We will listen to what you say, take your opinions into account and report back to you on how community input contributes to decisions.

Visit Your Say Inner West

Community Engagement Framework

The Community Engagement Framework guides how Council will engage so that a broad range of perspectives are sought and the community has a strong voice in Council’s decision-making. The Framework is based on a set of principles and recognises that engagement is a planned practice which should be tailored to particular circumstances, taking into account factors such as complexity, risk, significance, sensitivity, timing or opportunity.

The Framework is applicable to the array of engagement processes that shape programs, services and infrastructure provided by Council, and plans that guide Council’s work. The Framework enables Council to engage with the community in a strategic, ongoing, flexible and locally appropriate way.

Engaging with the community is one of the guiding principles for councils under the Local Government Act 1993 (section 8A) and is an important part of local democracy. Some engagement processes are already prescribed by legislation and Council’s practice will always meet these minimum requirements.

Council will regularly review and update the Framework as required so that it remains current and complies with any amendments to legislation and innovations in practice.

Download the Community Engagement Framework (PDF 6.7MB)

Community satisfaction surveys


Inner West Council seeks to examine community attitudes and perceptions towards current and future services and facilities provided by Council on a regular basis. Key objectives of the research include:

  • Assessing and establishing the community’s priorities and satisfaction in relation to Council activities, services, and facilities
  • Identifying the community’s overall level of satisfaction with Council’s performance
  • Identifying the community’s level of agreement with prompted statements surrounding wellbeing/connectedness
  • Identifying methods of communication and engagement with Council
  • Identifying priority areas for Council to focus on

Micromex Research is commissioned to undertake the work.

2017 survey

The survey was conducted during the period 26 July – 12 August 2017 from 4:30-8:30pm Monday to Friday, and from 10am-4pm Saturday. The sample consisted of a total of 1,002 residents.

850 of 1,002 respondents were selected by means of a computer based random selection process using the electronic White Pages.

The remaining 152 respondents were recruited via face-to-face intercept at a number of areas around the Inner West Council local government area, i.e. Addison Road Markets, Ashfield railway station, Marrickville railway station, and Woolworths Balmain.

Full survey report

2017 Community Satisfaction Survey full report (PDF 995.3KB)
2017 Community Satisfaction Survey summary document (PDF 476.5KB)

Previous results

2016 Community Satisfaction Survey full report (PDF 762.7KB)
2016 Community Satisfaction Survey summary document (PDF 805.6KB)

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Page last updated: 16 Nov 2018