Let us know how we're doing

What you need to do

Select your feedback: compliment, suggestion or complaint.

  • Complete our online form.
  • Let us know if your request relates to a specific location.
  • Provide any further specifics about the request.
  • Provide your details so we can contact you with our response.
  • Submit the form.

Compliment Suggestion Complaint


Three Levels of Complaint Handling

Our three-tiered approach to complaints handling aims to have complaints responded to and resolved promptly, efficiently and effectively.

Reporting fraud or corruption

At Inner West Council, we encourage reporting of fraud and corruption.  This may involve situations where a staff member or contractor is suspected to be engaged in serious mismanagement, breaking government rules, violating privacy, or causing significant waste of public funds.

You can submit your Public Interest Disclosure form online or email your concerns to investigations@innerwest.nsw.gov.au and provide as much information as possible.

We value your feedback

You may receive an online survey invitation from Inner West Council.

We value your feedback and use it to improve our services for the Inner West community.

The surveys are sent through our trusted partner AskYourTeam. You can confirm the legitimacy of the survey by checking the sender information:

Email: notifications@askyourteam.com
SMS: +61 483 989 476

Our Policies and Procedures

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Page last updated: 26 Aug 2024