Internal Ombudsman Shared Service Complaint Form

Generally, the Internal Ombudsman Shared Service will not investigate matters that have not firstly been reviewed or investigated by Inner West Council, in accordance with Council’s Complaints Handling Policy. If you have not previously submitted a complaint to Council, we recommend that you submit your complaint for investigation by Council in the first instance by Council's Feedback and Complaints process. 

However, the IOSS may consider matters, prior to Council’s initial review, that we assess to be significantly serious or systemic.

Before making your complaint, you can contact the Internal Ombudsman on 02 8757 9044 for advice or assistance or visit Council’s website for information about the Internal Ombudsman Shared Service.

Complainant details 

Complaint details 

Is this a public interest disclosure? (Council staff only)* - required
Have you previously reported this matter to Council or any other agency (e.g. NSW Ombudsman, legal practitioner etc.)?* - required



The Internal Ombudsman Shared Service will make all reasonable efforts to protect the information from disclosure, however there can be no legislative guarantee. We also note that due to the nature of your complaint, your identity may become apparent as part of this complaint.


Upon clicking on the below "Submit form" button, this form together with any attachments will be emailed directly to the Internal Ombudsman Shared Service for Inner West Council. Your complaint will be acknowledged within three (3) working days.
Mandatory field(s) marked with *

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Page last updated: 12 Jul 2024