This document outlines the rights and responsibilities that you have regarding entering a Membership with Inner West Council Aquatics (IWCA).
The facility refers to all Inner West Council Aquatic (IWCA) Facilities its Employees, Agents and Associated Entities.
Definitions - In these Terms and Conditions, the following definitions apply: “IWCA”, “We”, “Us”, “Our” means the organisation providing the service for which the Customer is paying. The “Customer”, “Client”, “You”, “Yours” means the person or party signing this Contract.
Membership Terms and Conditions
1. Membership features
1.1 Membership cards must be presented / scanned at reception prior to entry into the centre. Entry will not be permitted without a current membership. Lost cards must be reported to reception for replacement. A fee will be charged for replacement cards.
1.2 Memberships are non-transferable.
1.3 Members have access to the facility and programs during operating hours which may vary from time to time. Facility hours, timetables or other notices are advertised as required.
1.4 Minimum age to purchase a membership is 18 years.
1.5 Gym memberships may be purchased for children aged 14 and over and must be co-signed by a parent or guardian.
1.5.1 Children aged 14 and 15 cannot use the gym families without a supervising adult (18 and over) present.
1.6 Swim memberships for children under the age of 18 must be co-signed by a parent or guardian.
1.7 Membership types and categories can change from time to time as per IWCA fees and charges.
1.8 All members are required to have a photo taken for identity purposes.
1.9 The facility reserves the right to sight concession cards on demand.
1.10 The facility reserves the right to reject an application for membership to the centre.
1.11 The facility reserves the right to alter rules and regulations at its sole discretion.
2. Cancellation/Change of membership
2.1 Memberships are non-refundable. Cancellation of membership and subsequent refund will only be considered due to serious illness or permanent injury, with an accompanying medical certificate.
2.2 Direct debit payment option may be cancelled with at least fourteen (14) days written notice from the member prior to the cancellation date (minimum 2 months membership period must elapse before notice period). Suspensions cannot be used during this fourteen (14) day notice period. If not received, subsequent direct debits will continue until notice is received.
2.3 Any amounts owed to the facility by the member must be paid prior to the cancellation of the membership agreement.
2.4 All memberships have a 7-day cooling off period. A written cancellation request must be received within 7-days of application being lodged. All services used during this 7-days will be charged at the applicable casual rate.
2.5 An existing member can change to a lower cost membership type (down grade) by giving fourteen (14) days’ notice on their current contract or by paying out the fourteen (14) day notice period.
2.6 Management may at its discretion cancel a membership (see Termination of membership - point 6.0).
3. Fortnightly direct debits
3.1 Direct Debit Memberships are payable on a fortnightly basis through the member’s nominated bank account, Visa card, Master card or American Express.
3.2 Payments are made two weeks in advance. Memberships are required to be paid in advance at the time of the commencement; this pro rata is based on the next scheduled Direct Debit payment. Depending on your bank, payments may take up to 5 business days to be processed.
3.3 Direct debit memberships cannot be partially paid upfront.
3.4 Council sets its fees and charges annually; direct debit fees will increase accordingly on or after 1 July each financial year.
3.5 Members must notify the facility of any changes to their bank account details.
3.6 Any failed direct debit payments will incur a failed payment fee.
3.7 Any outstanding payments from a failed direct debit must be paid before access to the facility is granted.
3.8 All bank fees and associated charges are the responsibility of the member.
4. Limited liability
4.1 Members are solely responsible for their decision to participate in exercise and the level of intensity of the chosen activity. It is the members' responsibility to notify their doctor of any changes in their physical condition which may be impact their capacity to exercise.
4.2 The facility, its agents and employees will not be held responsible for any loss, damage or theft of property belonging to the member occurring on the centre’s premises.
4.3 The facility will not be held responsible for any personal injury, illness or death resulting from the use of the facility and / or equipment provided in the centre, except to the extent that such occurred because of negligence on the part of the facility.
5. Membership suspension
5.1 Membership can be suspended. The period of suspension allowed is dependent on the type of membership.
5.2 12-month memberships and direct debit memberships can be suspended for 4 weeks per year.
5.3 6-month memberships can be suspended for 2 weeks per year.
5.4 1-month memberships are not eligible for any suspension period.
5.5 Requests for membership suspension must be submitted via email/online.
5.6 Suspensions may be taken at any time throughout the membership.
5.7 Suspensions must be seven days minimum.
5.8 Application for suspensions must be lodged at least 2 weeks in advance to allow for processing.
5.9 Backdated requests for suspension will not be approved.
5.10 Suspension allowance does not accrue if not used.
6. Termination of membership
6.1 Management reserves the right to terminate any membership if the member is not adhering to all terms and conditions which may include the following:
6.2 The conduct of the member is detrimental to the centre, disruptive, harassing, threatening, abusive, rude or in any way ‘antisocial’ intimidating to other users or to facility staff.
6.3 The member has breached the facility rules and regulations, or any condition, rule or regulation of the facility as posted within the centre.
6.4 The member has defaulted on payments due.
6.5 The member does not follow the instructions of the facility staff.
6.6 Termination of the membership of the member may be done with immediate effect and without notice.
6.7 A member whose membership has been terminated will forfeit all the entitlements of membership with immediate effect and without claim for refund of any fees paid.
6.8 A cancellation fee equivalent to 2 months fees will apply. Any outstanding amounts owed to the facility by the member must be paid within seven days of termination and / or expulsion.
6.9 All decisions made by management under this clause are final and binding.
7. Health and physical condition of member
7.1 By signing this agreement, the member warrants that they are physically capable of participating in exercise.
7.2 The member acknowledges that by maintaining a membership with the Inner West Council Aquatics Facilities, they warrant that they are physically capable of participating in exercise.
8. Availability of IWCA services and facilities
8.1 The facility offers a wide variety of programs and services across a wide range of opening hours and facilities. Classes, instructors, lane availability and access to various programs and services may change from time to time at the discretion of management. No time hold, or credit is applicable because of the above.
9. Change of terms and conditions/rules and regulations
9.1 The facility may add to, change, or remove membership terms, conditions, rules and regulations, including but not limited to the services and facilities offered by the facility from time to time. Any such change will be made available through the website or upon request.
10. Privacy
10.1 IWCA acknowledges and respects the privacy of individuals. The information that is being collected on this document is for the purpose of processing your Membership contract. The intended recipients of this information are IWCA and its authorised staff.
10.2 You will receive communications from IWCA from time to time updating you on items relating to your Membership, or promotions. IWCA uses a range of mediums to communicate with members including, but not restricted to, direct mail, email, SMS and telephone. If you do not wish to have your information that is contained in this document used for this purpose, please advise us; You have the right to access and alter personal information, protecting yourself in accordance with the Commonwealth Privacy Act (Amended 2001).