Customer Experience Local Democracy Group

The purpose of the Customer Experience Local Democracy Group (LDG) is to:

Contribute to achieving community outcomes as set out in the Inner West Community Strategic Plan and implementation of Council’s four-year Delivery Program
Provide input into development and implementation of Inner West policies, strategic plans and/or programs as related to customer experience as requested.
Serve as a resource for Council in relation to matters which Council resolves to bring before the LDG for input.
Provide input into the review and implementation of the Service Charter
Provide input into the review and implementation of the Customer Experience Strategy
Provide input into the review and implementation of the Complaints Handling Policy

Over the term, the group will deliberate on the following policy challenges and report back to Council every six months on the progress.

What are the customer focused priorities for improving Council's performance and what targeted priorities, initiatives and actions should be included in the next Customer Experience Strategy?
How can Council ensure that the actions in the Customer Experience Strategy are seen and felt by the community?