Get it done online

Two-Factor Authentication adds an extra step to keep your account secure.

When you log in to the 'Get it done online' portal, you will be asked to enter a one-time security code sent to your email.

Why this change?

It helps to:

• Protect your personal information
• Reduce fraud and unauthorised access
• Keep Council's online services safe

• Enter your username and password.
• Check your email for a 6 digit security code.
• Enter the code into the portal.
• You’re logged in.

Try the steps below:

1. Check your inbox

• The email may arrive after a short delay.

2. Check your spam / junk / deleted folders

• Your email provider may have filtered the message.

3. Search your emails

Try searching for:

• “security code”
• “verification”
• “Inner West Council”
• “TechnologyOne”

4. Refresh your mailbox

• Some email apps don’t update automatically.

5. Request a new code

• Click Resend Code on the login page.

6. Check your username

• The code is sent to the email linked to your account

You can also try:

• Checking if your mailbox is full
• Adding Council’s email address to your safe senders list
• Logging in again using a different browser or device

If you still cannot access your account, please contact Inner West Council Customer Service:

• Phone: 02 9392 5000
• Email: council@innerwest.nsw.gov.au

This can happen if:

• The code has expired (codes expire after a short time)
• You requested more than one code and used an older one
• Auto‑fill is inserting the wrong code

Try this:

• Request a new code
• Make sure you use the most recent email

If you can’t access the email linked to your account, try the following first:

• Reset your email password using your email provider’s website.
• Check if your email provider has a service outage.
• Contact your email provider for help accessing your account.