Customer Experience Local Democracy Group

The purpose of the Customer Experience Local Democracy Group (LDG) is to:

  • Contribute to achieving community outcomes as set out in the Inner West Community Strategic Plan and implementation of Council’s four-year Delivery Program
  • Provide input into development and implementation of Inner West policies, strategic plans and/or programs as related to customer experience as requested.
  • Serve as a resource for Council in relation to matters which Council resolves to bring before the LDG for input.
  • Provide input into the review and implementation of the Service Charter
  • Provide input into the review and implementation of the Customer Experience Strategy
  • Provide input into the review and implementation of the Complaints Handling Policy

View Terms of Reference (DOCX 905.6KB)

Agendas and minutes

11 June 2025

16 April 2025

Additional documents

Inner West Council Customer Experience Strategy 2024-2027 (PDF 29.8MB)

Inner West Council Complaints Handling Policy (PDF 596.2KB)

Inner West Council Service Charter (PDF 138.8KB)

Contact

If you have any questions regarding this group, please contact:

Michael Spikmans, Manager Customer Experience and Innovation

michael.spikmans@innerwest.nsw.gov.au

02 9335 2180

Rate this page

  • Rate as The content was useful0% The content was useful votes
  • Rate as The content was not useful0% The content was not useful votes

Page last updated: 27 Jun 2025