Customer Experience Local Democracy Group
The purpose of the Customer Experience Local Democracy Group (LDG) is to:
- Contribute to achieving community outcomes as set out in the Inner West Community Strategic Plan and implementation of Council’s four-year Delivery Program
- Provide input into development and implementation of Inner West policies, strategic plans and/or programs as related to customer experience as requested.
- Serve as a resource for Council in relation to matters which Council resolves to bring before the LDG for input.
- Provide input into the review and implementation of the Service Charter
- Provide input into the review and implementation of the Customer Experience Strategy
- Provide input into the review and implementation of the Complaints Handling Policy
View Terms of Reference (DOCX 905.6KB)
Agendas and minutes
11 June 2025
16 April 2025
Additional documents
Inner West Council Customer Experience Strategy 2024-2027 (PDF 29.8MB)
Inner West Council Complaints Handling Policy (PDF 596.2KB)
Inner West Council Service Charter (PDF 138.8KB)
Contact
If you have any questions regarding this group, please contact:
Michael Spikmans, Manager Customer Experience and Innovation
michael.spikmans@innerwest.nsw.gov.au
02 9335 2180