Council’s ‘quantum leap’

Inner West Council has signed a contract with TechnologyOne that will allow Council to take a quantum leap forward in customer service, systems integration and business processes.

TechnologyOne is an Australian based company. Two of the three former councils (Leichhardt and Marrickville) already had TechnologyOne licenses and used TechnologyOne products, “So we are in effect continuing an existing relationship with this supplier,” said Inner West Council General Manager Rik Hart.

With TechnologyOne products already in high use, “It made financial and operational sense to go with them,” Mr Hart said.

“This was a key factor in Inner West Council’s decision,” Mr Hart said.

“We wanted to partner with a vendor that understood the unique needs of our organisation and local government.

“And having an Australian software vendor means we can be confident in the quality of the product and the service,” Mr Hart said.

Working with TechnologyOne will enable Council to drive efficiencies through integration. At present, Inner West Council is maintaining service delivery using the corporate ICT facilities of the three former councils.

“This was OK in the short term, but we need to meet medium term business objectives,” Mr Hart said.

“We’re committed to ensuring Council’s residents have an excellent customer service experience.

“As part of that, we have a need for our new website and corporate systems to support and increase Council’s e-business options,” Mr Hart said.

“TechnologyOne is an Australian leader in supplying ‘Software as a Service’, which allows users to simply sign on for a service they can use anywhere, any time and on any device.

“We know that this will enable us to improve services for our communities,” Mr Hart added.

The implementation of the new system is expected to take two years.