COVID-19

Updated 3 February 2020

We will keep you updated on Council's service changes due to COVID-19 below. 

For health information visit NSW Health or call the National Coronavirus Health Information Line on 1800 020 080.

Call healthdirect on 1800 022 222 if you have symptoms.

Talk to someone in your language 

Case locations 

To find the most up to date case locations visit the NSW Health Latest COVID news and update webpage

Arts

Chrissie Cotter Gallery and Thirning Villa Gallery are open for exhibitions. No group activities/functions

Council’s Creative and Cultural Resilience Grants Program closed in 2020. Find out more at the Creative and Cultural Resilience Grants webpage

 

Council has created a support page for the local arts and cultural sector, which lists relevant grants, information and resources, including mental health support.

Business support

Council recognises that small businesses are the backbone of the Inner West economy and community.

Council is determined to support small businesses during this difficult time as they struggle to deal with the Coronavirus outbreak.

Council's support for local business complements that available from other levels of Government

Dine and Discover NSW Program

The NSW Government is launching this program to encourage the community to get out and about to support dining, arts and tourism businesses and stimulate spending. Following pilots in selected areas during February the program will be rolled out statewide from March. For further information follow the links below:

Dine and Discover NSW
Register Your Busness to Participate

    Quick links from NSW State Government

    The NSW State Government has a range of measures to support local business

    Call Service NSW 13 77 88 for further information

     

    Quick links from Business.gov.au 

    Find a range of measures available to small and medium businesses at the links below. 

    Call the Business.gov.au support line 13 28 446 for more information.

    NSW Food Authority Free COVID-19 Food Service Course

    The NSW Food Authority has partnered with NSW Health to develop COVID-19 awareness for food service, which is a free, voluntary online training course to support food businesses in providing a COVID safe environment. The course includes key advice, links to relevant resources and has a quiz at the end. An acknowledgement certificate is generated on completion of the course.

    The NSW Premier announced that on 1 June restrictions would be eased for cafes, restaurants, pubs and clubs to allow for up to 50 customers, subject to a one person per four square metre rule, and with strict social distancing guidelines in place. All businesses will also be required to develop a COVID-19 Safety Plan, and to keep records of all staff, customers with a longer contact experience such as dine-in, and contractors for at least 28 days.

    While the course has been developed for anyone working in NSW food retail and food service businesses, enrolment is open to everyone. It is hoped that the course will boost consumer confidence in the NSW retail food sector as these businesses gradually return to normal operation.

    The COVID-19 awareness for food service training course aims to provide useful information to help food businesses understand the changes that have come into effect and what they need to do. It is not part of the Food Safety Supervisor (FSS) training requirement, and is not an accredited course.

    Find further details at the NSW Food Service Authority website

    Evictions moratorium

    National Cabinet has agreed to a moratorium on evictions over the next six months for commercial and residential tenancies in financial distress who are unable to meet their commitments due to the impact of coronavirus. Read the Cabinet statement - 29 March here

    Rates relief for property owners

    Ratepayers experiencing financial hardship due to COVID-19 may apply to defer payment of rates. 

    Find further details on our Rates relief webpage

    Promoting local food businesses

    Council has established a list of food businesses that are open for takeaway or delivery, and a social media campaign encouraging residents to support their local restaurants and cafes.

    Food businesses are encouraged to submit their listing.

    Rent relief for Council tenants

    Council is already in contact with its tenants, to ascertain if they are suffering financial hardship and to discuss their individual circumstances.

    Fee waivers

    Council is currently exploring a package of fee waivers for small businesses that may be seeking development approvals or permits. More information to come.

    Parking enforcement

    Council’s parking officers prioritised public safety over other enforcement activity during the past lockdown period.
    From 1 June, full patrols and penalty notices recommenced.
    Fines continue to apply to safety-related infringements.

    Actions Council already has in place to support small business

    • Main Street parking meters in Leichhardt, Rozelle and Balmain shopping strips turned off after 7pm to help the night-time economy
    • Abolishing outdoor dining fees, saving local businesses $1.5 million over three years
    • Holding regular business forums, events, workshops and mentoring programs 

    Childcare services

    Please contact the Service Coordinator for the Centre for information. 

    General enquiries:

    childcareconcerns@innerwest.nsw.gov.au

    Community language translations

    Council offers a free interpreter service. Talk to someone in your language

    A range of state and federal departments and organisations have translated vital information about how to stay safe in times of COVID-19 in community languages. Please note that not all sites have translated information into all languages.

    Community support services

    Inner West Council staff recognise how important it is to continue to connect with community groups and other not-for-profits and NGOs in the area, to work with these groups so we can better support our vulnerable community members during this difficult period.

    We have collated a list or helpful places to find information and support services.  

    Find further information and support service details

    Construction industry support

    Construction sites can now operate on weekends and public holidays under new rules introduced by the NSW Government on 2 April to support the industry during the COVID-19 pandemic.   The decision allows workers to abide by social distancing rules while keeping construction projects progressing by allowing building work to be spread across more days of the week.  The change intends to support the construction and development industries, which make up almost 10% of the NSW economy. 

    Council can now only investigate weekend and public holiday construction complaints if they fall outside the usual weekday construction site operating hours.

    Find more information  at the NSW Department of Planning, Industry and Environment website

    Customer service

    Inner West Council’s Leichhardt and Ashfield Service Centres have reopened. 
    Opening hours: 8.30am to 5pm 

    Measures in place to ensure customer and staff safety include:

    ·       Masks must be worn in the service centre areas by staff and customers

    ·       Restricted numbers in foyer and social distancing

    ·       Perspex screens at customer service counters

    ·       Additional cleaning of surfaces

    ·       Cashless transactions are preferred

    A duty planner is available for development application assistance at Leichhardt Service Centre. 

    Customers are encouraged to use online self-service where possible. 

    JP services are not currently available.  

    Petersham Service Centre remains closed at this stage.

    Events, meetings and gatherings

    Residents are urged to follow the current NSW Public Health order on gatherings and movements and guidelines on social distancing.

    • Council meetings resumed on Tuesday, 7 April and start at 6.30pm. The meetings are held remotely via Zoom meetings and are livestreamed on Council’s website
    • Council is implementing the Inner West Fest in response to COVID-19 conditions. 
    • Library activities have resumed. You can find a number of online programs here 
    • Environment workshops are being held online, with some limited face to face workshops. Find out more at the Sustainability workshops webpage 
    • The Magic Yellow Bus service is reopening soon. Find out more at the Magic Yellow Bus webpage 
    • Some Community wellbeing programs and activities have resumed.
    • Some Seniors programs have resumed. Find out more at the Senior's webpage

    General information

    Council’s coronavirus response plan is to slow the spread of coronavirus within the Council workforce and within the Inner West community and protect essential services such as waste collection and customer service.

    Servce NSW Hotline

    Service NSW has a 24 hour / seven day a week hotline on 13 77 88. Service NSW staff can follow up about specific concerns for community members and business operators throughout the COVID-19 pandemic as well as give general information. 

    Customer service changes

    Inner West Council’s Leichhardt and Ashfield Service Centres have reopened. 
    Opening hours: 8.30am to 5pm 

    Measures in place to ensure customer and staff safety include:

    ·       Masks must be worn in the service centre areas by staff and customers

    ·       Restricted numbers in foyer and social distancing

    ·       Perspex screens at customer service counters

    ·       Additional cleaning of surfaces

    ·       Cashless transactions are preferred

    A duty planner is available for development application assistance at Leichhardt Service Centre. 

    Customers are encouraged to use online self-service where possible. 

    JP services are not currently available.  

    Petersham Service Centre remains closed at this stage.

    Health and hygiene

    Extra cleaning and hygiene measures have been put in place at all Council facilities.

    Incident Management Team

    Council has established an Incident Management Team to oversee how the COVID-19 response is organised.

    Spitting and Coughing Order

    Council staff, including rangers, are among those now protected under the Public Health (COVID-19 Spitting and Coughing) Order 2020 which incurs $5000 on-the-spot fines for anyone coughing or spitting on workers at their place of work or travelling to or from work.

    The order also includes health workers, police, pharmacists, paramedics, or other public officials and commenced on 20 April 2020. 

    Members of the public can report anyone not complying with Public Health Orders to Crime Stoppers by calling 1800 333 000.

    Grants program

    Creative and cultural resilience grants 

    Council’s Creative and Cultural Resilience Grants Program closed in 2020.  

    Council is has extended the acquittal dates of its current Arts and Culture Grants and Live Music Grants to 31 December 2020.

    Council has created a support page for the local arts and cultural sector, which lists relevant grants, information and resources, including mental health support.

     

    JP Services

    Council's JP services are currently suspended.

    Find registered JPs and their contact details in your suburb at the NSW Communities and Justice website 

    Some local chemists also offer this service.

    Libraries

    View our library locations and opening hours

    • It is strongly recommended that face masks be worn at Inner West Council Libraries. Please consider others and wear a face mask. The latest advice from NSW Health is that everyone should wear face masks indoors in commercial settings. Some medical exemptions apply. Children under 12 are exempt but are encouraged to wear masks where practicable.
    • Please use the Service NSW COVID Safe Check-in QR code when entering the library. Or check-in using the paper form at the entrance.
    • There will be limited seating
    • The libraries are now cashless for any photocopying, payment of fines or any other library business, you must be a member.
    • Patrons must practice social distancing
    • Computers will be limited due to social distancing requirements
    • Numbers limited to:
      - Ashfield 125 people
      - Balmain 80 people
      -  Leichhardt 100 people
      - Marrickville 300 people
      - Emanuel Tsardoulias Community Library Dulwich Hill 40 people
      - Stanmore 25 people
      - St Peters/Sydenham Library 25 people
    • Extra health and safety measures will be taken:
    • Enhanced cleaning and hand sanitising
    • All library members still have access to online membership and borrowing including access to books, audio books, movies, e-learning and magazines.
    • Home Library service is available. Contact the home library on 9335 2134 or 9392 5109.

    Noise complaints

    Construction sites can now operate on weekends and public holidays under new rules introduced by the NSW Government on 2 April to support the industry during the COVID-19 pandemic. The decision allows workers to abide by social distancing rules while keeping construction projects progressing by allowing building work to be spread across more days of the week. The change intends to support the construction and development industries, which make up almost 10% of the NSW economy.

    Council can now only investigate weekend and public holiday construction complaints if they fall outside the usual weekday construction site operating hours.

    Find more information on this change at the NSW Department of Planning, Industry and Environment website.

    Council has been experiencing an increase in the number of requests received from the community relating to construction works and routine activities (lawn mowing, music, playing instruments etc).

    Whilst we appreciate that a larger number of people are currently working from home and may be unfamiliar with the level of intrusion that works and routine activities can generate, it doesn’t alter the controls in place being either legislative or via an existing approval. As such Council is limited in its ability to respond to these requests where these controls exist.  Find details on Noise and what is permissible

    Parking

    Council’s parking officers prioritised public safety over other enforcement activity during the lockdown period.
    On 1 June, full patrols and penalty notices recommenced.
    Fines continue to apply to safety-related infringements.

    Public spaces

    We urge residents to follow the current NSW Public Health order on gatherings and movements and guidelines on social distancing.

    • Discovering the many walks, running and cycling routes available. Read the  "Go take a hike" media release 
    • Playgrounds, outdoor fitness stations and skate parks are open, Users should exercise caution including practising social distancing. Use of hand sanitiser or wipes is recommended.
    • Commercial fitness trainers and boot camps (with a Council permit) are permitted.  Social distancing and good hygiene must be maintained.
    • Basketball courts and tennis courts are open and social distancing rules apply.
    • Dog parks are  open and people are reminded to maintain social distancing.
    • If you are involved with playing with a sporting club, please stay connected to them and their specific Covid-19 plans. 
    • The Iron Cove Bay run is open. 

    Pets and animals 

    By law dogs must be on a leash in all public places, unless within a designated dog off leash exercise areas
    If you go out, stay 1.5 metres away from other people at all times
    Wash your hands as soon as you get home 

    Visit the NSW Health website to stay up to date 

    Rates relief

    Ratepayers experiencing financial hardship due to COVID-19 may apply to defer payment of rates. 

    Find further details on our Rates relief webpage

    Venues and community centres

    Council’s community centres and facilities are available for hire subject to compliance with NSW Health advice around COVID-19 precautions.

    Centres will have reduced capacity due to restrictions of four square metres for each person. NSW Government restrictions continue to apply to some activities.

    Hirers will need to provide a COVID-19 safety plan for their activity for Council's approval.

    For bookings enquiries, email bookingsteam@innerwest.nsw.gov.au or phone Ilce Kostrevski, Acting Community Facilities Coordinator, on 9392 5775.

    Waste and recycling

    • Free booked collections of mattresses and white goods are operating as normal
    • Scheduled clean ups continue
    • Bookings for paid clean ups are operating as normal 
    • Check specific service information for your suburb on the Council clean up page
    • Red, green, blue and yellow bin collections continue.
      Please check your collection day here
    • The Weekend transfer station at Leichhardt and the Community Recycling Centres (CRCs) at Leichhardt and St Peters have reopened.
      For a full list of what can and cant be dropped off, visit our TrickyWaste webpage

    Volunteering

    Volunteering NSW have created an Emergency Volunteer Platform for community members who want to volunteer to support people impacted by COVID-19.
    Potential volunteers can submit their details to the emergency support volunteer list.
    From there, Volunteering NSW will share their details with organisations needing assistance. 

    If you would like to assist our local community you can also make contact with the following organisations: 

     

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    Page last updated: 23 Feb 2021