COVID-19

We will keep you updated on Council's service changes due to COVID-19 below.

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For health information visit NSW Health or call the National Coronavirus Health Information Line on 1800 020 080.

Case locations are being updated daily, please ensure you check the NSW COVID case locations and alerts page regularly.

Updated 29 July 2021

Greater Sydney lockdown extended until 28 August 12.01am

Under the current rules for Greater Sydney, people can only shop for essential items within their local government area (LGA) or, if outside their LGA, within 10 kilometres of their home.

There are additional restrictions in place for people who live in the following LGAs of concern:

  • Blacktown
  • Campbelltown
  • Canterbury-Bankstown
  • Cumberland
  • Fairfield
  • Georges River
  • Liverpool
  • Parramatta

Residents of these areas:

  • Are not allowed to leave their LGA for work unless they are an authorised worker (see the NSW Health website for a list of authorised workers)
  • Must only exercise within 5 kilometres of their home
  • Must only shop within 5 kilometres of their home (unless supplies/items are not reasonably available, in which case they can shop within their LGA, or if not available in the LGA from the closest place in Greater Sydney)
  • Must wear a mask at all times when outdoors (excluding when at home). General exemptions from mask wearing continue to apply.

Changes to surveillance testing come into effect Saturday, 31 July:

  • All authorised workers from Canterbury-Bankstown LGA must get tested once every three days in order to leave their LGA for work.
  • People who live in the Fairfield and Cumberland LGAs but work outside these areas, such as health or aged care workers (including support services for health or aged care, such as cleaners, cooks and security providers), must be tested once every three days in order to be allowed to go to work outside their LGA.
  • These surveillance testing requirements will be enforceable from Saturday, 31 July. However, relevant workers will have from 29 July to get their first test.

Updated information about Greater Sydney rules and restrictions can be found on the NSW Government website.

Work from home

Councils in the Greater Sydney area including the Central Coast, Blue Mountains, Wollongong and Shellharbour are reminded that they are required to allow staff to work from home where practicable. In regional NSW employers must allow employees to work from home where practicable.

Construction Sites

Construction on non-resident sites can recommence in Greater Sydney, from Saturday 31 July, with significant safety measure in place.

Construction will not recommence in the eight LGAs currently locked down:

  • Fairfield
  • Blacktown
  • Cumberland
  • Campbelltown
  • Canterbury- Bankstown,
  • Liverpool
  • Parramatta and
  • Georges River

Construction workers from the eight locked down LGAs are not authorised workers and are not are not able to leave the LGA for work.

A defined list of preparatory works may commence on worksites prior to July 31, to enable sites to safely reopen and ensure Covid safe measures are in place and plant and equipment can be safely restarted.

Worksites in Greater Sydney will be allowed to operate on Sundays and public holidays from now until Christmas.

Construction at residential premises

Outside of the eight locked down LGAs, limited construction work in occupied premises including residential homes can resume from Saturday 31 July where:

  • There is zero contact between workers and residents – that is occupiers vacate the area of the works
  • There are no more than two workers inside and five workers outside

Urgent works, including in the eight locked down LGAs can continue to be undertaken as per earlier advice.

Special online community meeting

On 21 July Council hosted a special online event to inform Inner West residents how they can access support and keep safe during the COVID-19 outbreak and lockdown.

Guest speakers included Inner West Council General Manager Peter Gainsford and representatives of Sydney Local Health District and Inner West Police Area Command.

A recording of the meeting can be viewed below.

Council venues and services which are temporarily closed

  • Customer service centres – in person
  • Libraries
  • Aquatic centres
  • Community sport
  • Venues, galleries, and community centres
  • Community recycling centres and Weekend Transfer Station
  • Magic Yellow Bus

Council services which will temporarily be reduced

  • Non-essential maintenance including civil works, verge and park mowing.
 

Latest public health orders

Find the latest public health orders at the NSW legislation website.

  

Arts

Chrissie Cotter Gallery and Thirning Villa Gallery are temporarily closed.

Council’s Creative and Cultural Resilience Grants Program closed in 2020. Find out more at the Creative and Cultural Resilience Grants webpage.

Council has created a support page for the local arts and cultural sector, which lists relevant grants, information and resources, including mental health support.

Business support

Council recognises that small businesses are the backbone of the Inner West economy and community.

Council is determined to support small businesses during this difficult time as they struggle to deal with the COVID-19 outbreak.

Council's support for local business complements that available from other levels of government

COVID-19 Artwork toolkit for businesses and workplace

The NSW Government has created a toolkit with a selection of artwork that can be printed professionally, or by using an office colour printer. By printing and displaying these posters, signs and stickers, you will be helping to protect the people of your community.  Find the Toolkit here 

Dine and Discover NSW Program

The NSW Government has launched this program to encourage the community to get out and about to support dining, arts and tourism businesses and stimulate spending.  Residents of the Inner West LGA are now receiving their four x $25 vouchers.  In order to accept the vouchers, your business must be registered.

$1500 Small Business Rebate Scheme

The NSW State Government has launched a rebate scheme to help cover the cost of NSW and Local Government charges. Small businesses are encouraged to apply online to assess their eligibility and  obtain their rebates

Apply for the $1,500 rebate

Quick links from NSW State Government

The NSW State Government has a range of measures to support local business

Call Service NSW 13 77 88 for further information

Quick links from Business.gov.au

Find a range of measures available to small and medium businesses at the links below. 

Call the Business.gov.au support line 13 28 446 for more information.

NSW Food Authority Free COVID-19 Food Service Course

The NSW Food Authority has partnered with NSW Health to develop COVID-19 awareness for food service, which is a free, voluntary online training course to support food businesses in providing a COVID safe environment. The course includes key advice, links to relevant resources and has a quiz at the end. An acknowledgement certificate is generated on completion of the course.

The NSW Premier announced that on 1 June restrictions would be eased for cafes, restaurants, pubs and clubs to allow for up to 50 customers, subject to a one person per four square metre rule, and with strict social distancing guidelines in place. All businesses will also be required to develop a COVID-19 Safety Plan, and to keep records of all staff, customers with a longer contact experience such as dine-in, and contractors for at least 28 days.

While the course has been developed for anyone working in NSW food retail and food service businesses, enrolment is open to everyone. It is hoped that the course will boost consumer confidence in the NSW retail food sector as these businesses gradually return to normal operation.

The COVID-19 awareness for food service training course aims to provide useful information to help food businesses understand the changes that have come into effect and what they need to do. It is not part of the Food Safety Supervisor (FSS) training requirement, and is not an accredited course.

Find further details at the NSW Food Service Authority website

Rates relief for property owners

Ratepayers experiencing financial hardship due to COVID-19 may apply to defer payment of rates.

Find further details on our Rates relief webpage

Promoting local food businesses

Council has established a list of food businesses that are open for takeaway or delivery, and a social media campaign encouraging residents to support their local restaurants and cafes.

Food businesses are encouraged to submit their listing.

Rent relief for Council tenants

Council is already in contact with its tenants, to ascertain if they are suffering financial hardship and to discuss their individual circumstances.

Fee waivers

Council is currently exploring a package of fee waivers for small businesses that may be seeking development approvals or permits. More information to come.

Parking enforcement

Council’s parking officers will prioritise public safety over other enforcement activity during the lockdown period.

Fines continue to apply to safety-related infringements.

Actions Council already has in place to support small business

  • Main Street parking meters in Leichhardt, Rozelle and Balmain shopping strips turned off after 7pm to help the night-time economy
  • Abolishing outdoor dining fees, saving local businesses $1.5 million over three years
  • Holding regular business forums, events, workshops and mentoring programs

Childcare services

Please contact the Service Coordinator for the centre for information.

General enquiries:

childcareconcerns@innerwest.nsw.gov.au

Community language translations

Council offers a free interpreter service. Talk to someone in your language.

A range of state and federal departments and organisations have translated vital information about how to stay safe in times of COVID-19 in community languages. Please note that not all sites have translated information into all languages.

Community support services

Inner West Council staff recognise how important it is to continue to connect with community groups and other not-for-profits and NGOs in the area, to work with these groups so we can better support our vulnerable community members during this difficult period.

We have collated a list or helpful places to find information and support services.  

Find further information and support service details

Construction industry support

Construction sites can now operate on weekends and public holidays under new rules introduced by the NSW Government on 2 April to support the industry during the COVID-19 pandemic. The decision allows workers to abide by social distancing rules while keeping construction projects progressing by allowing building work to be spread across more days of the week. The change intends to support the construction and development industries, which make up almost 10% of the NSW economy.

Council can now only investigate weekend and public holiday construction complaints if they fall outside the usual weekday construction site operating hours.

Find more information  at the NSW Department of Planning, Industry and Environment website.

Customer service

Inner West Council’s Leichhardt, Petersham and Ashfield Service Centres are temporarily closed.

You can report an issue or request a service online, or call 02 9392 5000.

For JP service, contact Service NSW on 13 77 88.

Events, meetings and gatherings

Council’s meetings have moved online temporarily and will be livestreamed for the community to view.
Registered speakers will be sent a Zoom meeting link to participate.
See the current Council meetings page for more information. 

  • Libraries are currently closed and in-person activities are temporarily suspended.
  • Environment workshops are being held online. Find out more at the Sustainability workshops webpage .
  • The Magic Yellow Bus service is temporarily suspended.
  • Council's indoor venues, including community centres, galleries and halls, are temporarily closed.
  • Outdoor venues, including parks and sports fields, are open for socially-distanced exercise, in line with the current public health order.

General information

Service NSW Hotline

Service NSW has a 24 hour / 7 day a week hotline on 13 77 88. Service NSW staff can follow up about specific concerns for community members and business operators as well as give general information.

Customer service

Inner West Council’s Leichhardt, Petersham and Ashfield Service Centres are temporarily closed.

You can report an issue or request a service online, or call 02 9392 5000.

For JP service, contact Service NSW on 13 77 88.

Health and hygiene

Extra cleaning and hygiene measures have been put in place at all Council facilities.

Grants program

Creative and cultural resilience grants

Council’s Creative and Cultural Resilience Grants Program closed in 2020.

Council has created a support page for the local arts and cultural sector, which lists relevant grants, information and resources, including mental health support.  

JP services

Council's JP services are currently suspended.

Find registered JPs and their contact details in your suburb at the NSW Communities and Justice website.

Some local chemists also offer this service.

Libraries

All of Council's library branches are temporarily closed. (Click and collect has now been paused)

Noise complaints

Construction sites can now operate on weekends and public holidays under new rules introduced by the NSW Government on 2 April 2020 to support the industry during the COVID-19 pandemic. The decision allows workers to abide by social distancing rules while keeping construction projects progressing by allowing building work to be spread across more days of the week. The change intends to support the construction and development industries, which make up almost 10% of the NSW economy.

Council can now only investigate weekend and public holiday construction complaints if they fall outside the usual weekday construction site operating hours.

Find more information on this change at the NSW Department of Planning, Industry and Environment website.

Council has been experiencing an increase in the number of requests received from the community relating to construction works and routine activities (lawn mowing, music, playing instruments etc).

Whilst we appreciate that a larger number of people are currently working from home and may be unfamiliar with the level of intrusion that works and routine activities can generate, it doesn’t alter the controls in place being either legislative or via an existing approval. As such Council is limited in its ability to respond to these requests where these controls exist.  Find details on Noise and what is permissible

Parking

Council’s parking officers will prioritised public safety over other enforcement activity during the lockdown period. 

Fines continue to apply to safety-related infringements.

Public spaces

Due to the restrictions on public gatherings Council's parks and sports fields are closed for community sport.

Council's parks and sports fields remain open for socially-distanced exercise. 

We urge residents to follow the current NSW Public Health order on gatherings and movements and guidelines on social distancing.

  • Discovering the many walks, running and cycling routes available. Read the "Go take a hike" media release
  • Dog parks are open. People are reminded to maintain social distancing at all times, and wash your hands as soon as you get home.
  • If you are involved with playing with a sporting club, please stay connected to them and their specific COVID-19 plans.
  • The Iron Cove Bay run is open.

Pets and animals

The OLG acknowledges that the lockdown in Greater Sydney is impacting the ability of pet owners to have their pet desexed by the relevant age (4-months for cats/6-months for dogs), or to lifetime register their pets by the required 6-months of age.   If a pet owner that resides in the Inner West Council area can demonstrate to Council that, due to lockdown in Greater Sydney, they have been unable to desex or register their pet within the required timeframe, Council may apply discretion in charging a late fee.

Please remember, by law, dogs must be on a leash in all public places unless within a designated dog off-leash exercise areas.   If you go out, stay 1.5 metres away from other people at all times, and wash your hands as soon as you get home.

Visit the NSW Health website to stay up to date.

Rates relief

Ratepayers experiencing financial hardship due to COVID-19 may apply to defer payment of rates.

Find further details on our Rates relief webpage

Venues and community centres

Council's indoor venues – including halls and community centres – are temporarily closed.

For booking enquiries, email bookingsteam@innerwest.nsw.gov.au or phone Ilce Kostrevski, Acting Community Facilities Coordinator, on 9392 5775.

Waste and recycling

  • Council's new booking system for clean ups is now in place.  Find out more at the Council cleap-up page. 
  • Red, green, blue and yellow bin collections continue. Please check your collection day here
  • The Weekend transfer station at Leichhardt and the Community Recycling Centres (CRCs) at Leichhardt and St Peters are temporarily closed.

Volunteering

Volunteering NSW have created an Emergency Volunteer Platform for community members who want to volunteer to support people impacted by COVID-19.

Potential volunteers can submit their details to the emergency support volunteer list.

From there, Volunteering NSW will share their details with organisations needing assistance.

If you would like to assist our local community you can also make contact with the following organisations:

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Page last updated: 30 Jul 2021