Seniors' news and notices

World Elder Abuse Awareness Day

June 15 is World Elder Abuse Awareness Day. This day, and every day, we must remind ourselves that older people are valued members of our community. Older people have the right to choose how they want to spend their money, when they can see their family, and where they want to live. If we work together we can end abuse #WEAAD @AgeingDisabilityCommission.

Ageing and Disability Commission (ADC) have developed a short video. Watch the video here

Stronger Futures - Free Webinar

Perspectives on strategies and planning - tools for stopping abuse. 

Seniors Rights welcome consumers, carers, families and providers.

Monday 15th June: 11am. Register here. Or link to this webinar -

This webinar's panel members include:
Hon Dr Geoff Lee MP, Acting Minister for Seniors, Veterans, Multiculturalism & Sport, Minister for Skills and Tertiary Education
Hon Dr Kay Patterson AO, Age Discrimination Commissioner, Australian Human Rights Commission
Margaret Crothers, Aged Care Advocate, Regional Manager, Seniors Rights Service
Facilitated by Russell Westacott, CEO, Seniors Rights Service

For further information about our services, visit:, email or call us on 1800 424 079.
As awareness of abuse becomes more widespread, this conversation turns to what is next and what works in the prevention of, and response to, abuse of older Australians.

Council’s Coronavirus response

All Council’s events, programs and workshops have been cancelled until further notice, as part of Council’s Coronavirus response.
Council is taking this immediate action to protect community, staff and essential services and apologises for any inconvenience.

For more information about Council’s Coronavirus response plan, and also visit the Seniors and Activities pages.

Aged Care Navigator

Available via video call and assistance in Mandarin and Cantonese as well. Aged Care Navigator (PDF 298.7KB)

Help you to:
 find local services
use the My Aged Care website
apply for an online assessment and complete forms

Bookings required

Phone on 8268 9601 or 0438 431 817, between 9am and 4.30pm, Tuesday to Thursday. If there is no answer, we may be on another call, so please leave a message.  Email on

Also call My Aged Care directly -  gateway for support at home, other support to remain independent or to access residential care - 1800 200 422


Need help to pay your electricity or gas bills?                

You have rights. Stronger protections are now available to households having trouble paying their energy bills. The Australian Energy Regulator has taken action to assist vulnerable customers experiencing payment difficulties by introducing an enforceable Customer Hardship Policy Guideline.

Energy retailers have important responsibilities in helping vulnerable customers. The Guideline requires energy retailers to provide consistent minimum standards of assistance, ensure hardship programs are easily accessible and put processes in place to identify customers who may need help.

Customers participating in a hardship program will get access to different payment options, help finding a better energy plan, tips on energy efficiency, and information about government concessions, relief schemes, energy rebates and financial counselling services.

Other help may also be available – All energy providers have a hardship policy that tells you how they can assist you if you are having trouble paying your energy bills due to hardship. You can find it on their website or ask them to post you copy.

If you are in a hardship program and meetings its conditions your energy provider cannot disconnect you. When life is tough call your energy retailer and talk to them about your situation. For more information, visit the Australian Energy Regulator’s website at


Creating a healthy ageing strategy

Inner West  Council is developing a ten-year healthy Ageing Strategy for the Inner West. We want to know how council can support people to live active, healthy, connected  and fulfilling lives at any age.

Have your say

You are invited to complete the survey online or visit a customer service centre for hard copy survey's and leave  in the drop box provided. The survey closes on Sunday 1 December 2019.

Dementia Australia has a webinar series

For resources and information


    Tech Savvy Seniors

    Did you know that you can access free training if you are over 6o. years of age.

    The Tech Savvy Seniors Program is continuing into 2019 by community colleges and libraries throughout various locations in NSW.

    Tech Savvy Seniors delivers low cost digital literacy training to seniors so they can develop the skills and confidence to access information and services online. The program provides training in computers, tablets and smart phones to help seniors to stay connected with their families, friends and communities.

    This successful program is an initiative of the NSW Ageing Strategy and is funded through a partnership between the NSW Government and Telstra.

    Please access the full range of programs at Sydney Community College.


    Seniors' Health and Wellbeing Survey 2017/18

    Council conducted the Seniors' Health and Wellbeing Survey between December 2017 and March 2018 in order to help plan its activities to suit the community's needs. The survey was responded to by 460 people and included face-to-face, online and print communication.

    A summary of the survey results is available here:

    Home fire safety check program

    Fire and Rescue NSW have a Home Fire Safety Check program.

    To request a smoke alarm check or home fire safety advice, contact the Inner West Home Maintenance and Modification Service.

    For additional information about this program visit

    Inner West and Canterbury Elder Abuse Resource Card for Service Providers

    On Tuesday 12 June the Inner West and Canterbury Collaborative launched a resource card for service providers. You can request some cards for staff at

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    Page last updated: 07 Jul 2020