Seniors' news and notices
Please be advised that due to poor air quality Tai Chi in parks may at times be cancelled.
Need help to pay your electricity or gas bills?
You have rights. Stronger protections are now available to households having trouble paying their energy bills. The Australian Energy Regulator has taken action to assist vulnerable customers experiencing payment difficulties by introducing an enforceable Customer Hardship Policy Guideline.
Energy retailers have important responsibilities in helping vulnerable customers. The Guideline requires energy retailers to provide consistent minimum standards of assistance, ensure hardship programs are easily accessible and put processes in place to identify customers who may need help.
Customers participating in a hardship program will get access to different payment options, help finding a better energy plan, tips on energy efficiency, and information about government concessions, relief schemes, energy rebates and financial counselling services.
Other help may also be available – All energy providers have a hardship policy that tells you how they can assist you if you are having trouble paying your energy bills due to hardship. You can find it on their website or ask them to post you copy.
If you are in a hardship program and meetings its conditions your energy provider cannot disconnect you. When life is tough call your energy retailer and talk to them about your situation. For more information, visit the Australian Energy Regulator’s website at www.aer.gov.au/consumers/my-energy-bill/help-for-customers-in-hardship.
Creating a healthy ageing strategy
Inner West Council is developing a ten-year healthy Ageing Strategy for the Inner West. We want to know how council can support people to live active, healthy, connected and fulfilling lives at any age.
Have your say
You are invited to complete the survey online or visit a customer service centre for hard copy survey's and leave in the drop box provided. The survey closes on Sunday 1 December 2019.
Dementia Australia has a webinar
For resources and information
Tech Savvy Seniors
Did you know that you can access free training if you are over 6o. years of age.
The Tech Savvy Seniors Program is continuing into 2019 by community colleges and libraries throughout various locations in NSW.
Tech Savvy Seniors delivers low cost digital literacy training to seniors so they can develop the skills and confidence to access information and services online. The program provides training in computers, tablets and smart phones to help seniors to stay connected with their families, friends and communities.
This successful program is an initiative of the NSW Ageing Strategy and is funded through a partnership between the NSW Government and Telstra.
Please access the full range of programs at Sydney Community College.
Seniors' Health and Wellbeing Survey 2017/18
Council conducted the Seniors' Health and Wellbeing Survey between December 2017 and March 2018 in order to help plan its activities to suit the community's needs. The survey was responded to by 460 people and included face-to-face, online and print communication.
A summary of the survey results is available here:
Home fire safety check program
Fire and Rescue NSW have a Home Fire Safety Check program.
To request a smoke alarm check or home fire safety advice, contact the Inner West Home Maintenance and Modification Service.
For additional information about this program visit www.fire.nsw.gov.au
Inner West and Canterbury Elder Abuse Resource Card for Service Providers
On Tuesday 12 June the Inner West and Canterbury Collaborative launched a resource card for service providers. You can request some cards for staff at firstname.lastname@example.org