Aged services interagency

Important update to CHSP providers

If you are not already receiving these messages for the aged care sector, you can subscribe for updates.

All service providers should follow the announcements on the website of Department of Health.

These links provide regular updates which is changing every day (or being updated) . There is also information about Aged Care staff how to protect themselves under these circumstances.

It is up to individual organisations to determine how to manage or deliver services under these unusual circumstances.

If an organisation decides to suspend group activities and increase ( e.g. Social Support Individual activity), then they have to advise in writing their FAM of their intention and timeframe or forward an email to

Frequently asked questions (PDF 184.6KB)

Frequently asked questions 2nd edition  (DOCX 30KB)

Frequently asked questions 3rd edition (DOCX 30KB)

Frequently asked questions 4th edition (DOCX 34.9KB)

Please circulate this info to your network and see information also on Councils COVID 19 response plan

Aged Care Navigator

Available via video call and assistance in mandarin and cantonese as well.

Aged Care Navigator (PDF 298.7KB)

Help you to:
 find local services
use the My Aged Care website
apply for an online assessment and complete forms

Bookings required

Phone on 8268 9601 or 0438 431 817, between 9am and 4.30pm, Tuesday to Thursday. If there is no answer, we may be on another call, so please leave a message.  Email on

Additional resources

Here are some websites where you can find information in community languages about COVID-19:

Ethnic Communities Council of NSW

Victoria Department of Health (48 languages)

Ethnolink (46 languages)
Red Cross
NSW Health
Australia Department of Health (6 languages)

Not all websites cover the same languages, so I hope you can find resources in the languages you need.

Webinars and training

Older persons advocacy network

Aged Care Quality and safety Commission

Dementia Training


Relationships Australia, Time to Talk

ACON, information for older people

Justice Connect

Seniors Rights Service

Ageing and Disability Commission - including the elder abuse and disability helpline

OPAN , Welfare checks

The Centre for Volunteering

Aged Services Interagency and Sector Support and Development meetings

The Inner West Aged Services Interagency is a service provider forum convened by the Inner West Council that meets quarterly. The Interagency collaborates to meet the needs of all seniors by identifying service gaps, and building community capacity. This supports positive ageing and place based approaches in service planning.

The March 2020 meeting was postponed due to COVID 19

November meeting - 28 November, 2019

Meeting minutes (DOCX 85.1KB)

Draft agenda (PDF 95.9KB)

September meeting -  26 September,  2019

Meeting minutes (PDF 162KB)

Meeting agenda (PDF 86.3KB)


Please email the Healthy Ageing team should you wish to join our email list and attend meetings:

Inner West Aged Service Interagency Terms of Reference (PDF 219.5KB)

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Page last updated: 07 Jul 2020