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This page explains when you may be eligible for a rates refund and how to submit a request with the required supporting documents.
How to request a rates refund
If you believe you have overpaid your rates, or have made a payment to the incorrect property account, you can request a refund. This page explains the process for requesting a refund, including eligibility criteria and steps you need to follow.
To be eligible for a refund, one of the following must apply:
- A payment has exceeded the rates owing for the current financial year, resulting in a credit balance; or
- A payment has been made to the incorrect property account.
In addition, the following requirements must be met:
- A refund application form is completed
- Evidence of the payment is provided
- The form and supporting evidence are submitted via email or through Council's online portal.
1. Download, complete and return the application form (PDF, 304.48KB).
2. Submit the completed form via email or our online portal.
- To submit via email, send the form to council@innerwest.nsw.gov.au
- Submit a rates general enquiry via our online portal
3. Wait for confirmation from the Council regarding the status of your refund request.
If you have a question or need assistance with your rates inquiry, please contact us:
Page last updated: 23 Mar 2026