Get it done online

So you can:

• Create and track requests
• Apply for a parking permit
• Lodge and view applications
• Make a payment – rates and invoices
• Track and view developments in your area
• Update personal details

• Make payments – Rates and invoices
• Create a request
• Track and view developments in your area

The following Certificates and Permits are available under Applications:

• Certificate (Section 10.7 Planning Certificates (formerly known as Section 149 Planning Certificates)
• Rating Certificate
• Building Certificates
• Section 603 Outstanding Notices and Orders Certificates
• Engineering Certificates
• Certificates of Compliance for Swimming Pools, Parking Permits (including Resident, Business, Trades, Personal Carer and Visitor Parking Permits).

Key services are linked in the "How can we help?" and "Apply for..." sections on the right-side of the screen. If you cannot find what you're looking for, click "View other request types" or "Other Applications".

• How to register for online self-service (PDF, 2.71MB)
• How to enquire, lodge, pay for Section 603 certificates (PDF, 2.71MB)
• How to track a current DA

Two-Factor Authentication adds an extra step to keep your account secure.

When you log in to the 'Get it done online' portal, you will be asked to enter a one-time security code sent to your email.

Why this change?

It helps to:

• Protect your personal information
• Reduce fraud and unauthorised access
• Keep Council's online services safe

• Enter your username and password.
• Check your email for a 6 digit security code.
• Enter the code into the portal.
• You’re logged in.

Try the steps below:

1. Check your inbox

• The email may arrive after a short delay.
   

2. Check your spam / junk / deleted folders

• Your email provider may have filtered the message.
   

3. Search your emails

Try searching for:

“security code”
“verification”
“Inner West Council”
“TechnologyOne”
 

4. Refresh your mailbox

• Some email apps don’t update automatically.
   

5. Request a new code

• Click Resend Code on the login page.
   

6. Check your username

• The code is sent to the email linked to your account

You can also try:

• Checking if your mailbox is full
• Adding Council’s email address to your safe senders list
• Logging in again using a different browser or device

If you still cannot access your account, please contact Inner West Council Customer Service:

Phone: 02 9392 5000
Email: council@innerwest.nsw.gov.au

This can happen if:

• The code has expired (codes expire after a short time)
• You requested more than one code and used an older one
• Auto‑fill is inserting the wrong code
   

Try this:

• Request a new code
• Make sure you use the most recent email

If you can’t access the email linked to your account, try the following first:

• Reset your email password using your email provider’s website.
• Check if your email provider has a service outage.
• Contact your email provider for help accessing your account.