Please note that Council does not prune trees for power line clearance. Ausgrid is responsible for pruning public street and park trees in these circumstances and sets the required power lines clearance.
- You can report an issue at Contact us - Ausgrid or call 131 365.
- Ausgrid Emergencies (such as fallen power lines) call 131 388
If you have any questions, concerns or wish to comment regarding the works being undertaken by Ausgrid please contact them directly:
- Phone: 13 13 65
- Website: https://www.ausgrid.com.au/
- Address: GPO Box 4009, Sydney 2000
Complaints
If you are unable to resolve the problem, or you are not satisfied with Ausgrid's response, you are entitled to contact the Energy and Water Ombudsman NSW.
The Energy and Water Ombudsman is an independent government approved dispute resolution organisation for New South Wales electricity customers, and they will aim to resolve your complaint.
- Phone: 1800 246 545
- Website: www.ewon.com.au
Page last updated: 04 Feb 2026