Council clean-up and extra red-lid bin collection

All items collected in this category will be taken straight to landfill. Please refer to our reuse options page for more information about the many options available to you for free.

What we do collect

• Broken furniture and damaged household items
• Bed frames
• Used /damaged rugs
• Broken small appliances (these can be dropped off at one of our Community Recycling Centres)

What we don't collect

• Metal and Whitegoods, Branches or Mattresses - please book these under the relevant category
• Car parts
• Paint, oils, gas cylinders, batteries, fluorescent lamps/tubes, smoke alarms (these can be dropped off at one of our Community Recycling Centres by residents every weekend)
• Building materials such as bricks, concrete, soil, sand, fencing, asbestos (see business recycling on our website for drop off options)
• Household garbage
• Items that cannot be lifted by two people

Items collected through the branches clean-up will be taken to our organics processing centre.

What we do collect

• Tree branches, bundled and tied
• Real Christmas trees, bundled and tied
  (Maximum 1 metre in length and 10 centimetres in diameter)

What we don't collect

• Tree stumps
• Dirt
• Leaves in plastic bags
• Rocks
• Building rubble
• Garden hoses
• General household garbage
• Timber off cuts, untreated and painted

Items collected through the Metal and White Goods clean-up will be taken to our contractor for recycling. Find out more about this process here.

What we collect

• BBQs
• Stoves
• Microwaves
• Fridges and Freezers
• Washing machines and dryers
• Hot water systems
• Guttering (maximum 1.8 metres long)
• Single sheet galvanised iron (maximum 1.8 m long)
• Metal bed frames
• Electric heaters
• Gas heaters

What we don't collect

• Car parts
• Paint, oils, gas cylinders, batteries, fluorescent lamps/tubes, smoke alarms (these can be dropped off at one of our Community Recycling Centres by residents every weekend)
• Building materials such as bricks, concrete, soil, sand, fencing, asbestos (see business recycling on our website for drop off options)
• Recyclables
• Building rubble
• Polystyrene foam
• Oil heaters (these can be dropped off at one of our Household Chemical Cleanout and e-waste events)

Items collected through Mattress clean-ups are taken to Soft Landing and Mattress Recycler for recycling.

What we collect

• Mattresses
• Ensemble bases
• Futons

What we don't collect

• Sofa beds
• Metal bed frames
• Timber bed frames
• Pillows
• Air mattresses

Please read the terms and conditions below to avoid delays with your collection.

• Your booking is only confirmed when you receive a booking reference number.
• Write the booking reference number on a piece of paper and place it on your collection.
• Booked clean-ups are only for properties paying a domestic waste management charge.
• Choose the correct category and check the accepted items list.
• Plan ahead.
• There is a limit of no more than two cubic metres (2 metres × 1 metre × 1 metre) per collection. A $170.60 charge applies to an extra collection of up to 2 cubic metres (bulky household items and furniture category only).
• Any changes to bookings, including cancellations, must be made 48 hours before your collection date.
• Collections larger than the 2 cubic square metre limit will not be collected.
• Place items neatly on the street the evening before collection (not inside your property boundary).
• Remove all doors and locks from refrigerators for safety reasons.
• Ensure items are not blocking the footpath or access.

Watch our online tutorial:

Or follow the instructions below:

Step 1: Click through to the clean-up booking system, accept the terms and conditions and go to "Sign in".

Step 2: Under the "Welcome" heading of the sign-in page, select "Sign up".

Step 3: Complete the sign-up form. Note down your username.

At the end of the form, check the tick boxes "I agree with Inner West Council's Privacy Policy" and the "I'm not a robot". Press "Continue".

The home screen will display the newly-registered name and address. You are now ready to make a booking by selecting "Book now".

Watch our online tutorial:

Or follow the instructions below:

Step 1: Go to the clean-up booking system and accept the terms and conditions.

Step 2: Select "Sign in".

Step 3: Once the sign-in screen loads, type in your username and password and select "Sign in".

Step 4. Type in your address under "select your property".

Step 5. Select "Book now". 

Step 6: Book the appropriate waste category by selecting the "Book" button. Please read through the "What we collect" link under the button to ensure that your items will be accepted.

Step 7: Follow the prompts by selecting the collection date, collection size and collection point (front, side or rear of the property). Uploading an image is optional. Please note that each property has a designated collection day. Then press "Proceed".

A screen will appear showing the details you've selected so far. Check that the details are correct, select the tick box to confirm that you have read and understood the terms and conditions of your booking, and then select "Confirm booking".

A confirmation screen, displaying your booking reference number, will now be displayed.

Your booking is now confirmed, and a notification will be sent to your email.

You will notice that if you go back to the home screen, your booking will appear under the "Upcoming" tab.

You can change or cancel your booking up to 48 hours prior to collection.

Watch our online tutorial:

Or follow the instructions below:

Step 1: Go to the Clean-up booking system and accept the terms and conditions.

Step 2: Select "Sign in".

Or follow the instructions below:

Step 1: Go to the Clean-up booking system and accept the terms and conditions.

Step 2: Select "Sign in".

Step 3: Once the sign-in screen loads, type in your username and password and select "Sign in".

A screen will now load that lists your upcoming bookings, along with an "Edit" button corresponding to each booking.

Step 4: Select "Edit" for the booking you wish to change or cancel.

A screen with full details of that booking will now be loaded.

Step 5: Select either of the two "Delete" links (bin icons) to cancel your booking, or the "Edit" links (pencil icons) to edit it.

Step 6: Once you have made the changes you require, click "Update".

Step 7: Your booking is now updated, and a notification will be sent to your email.

Step 8: If you have multiple collections under one booking reference number and you wish to cancel the entire booking, select "Cancel booking".

Step 9: Your booking is now deleted and a notification will be sent to your email.

1. When do I make my booking?
   When you have a significant amount of items that you no longer require and can't donate, sell or reuse, you can book a clean-up. Smaller items that can fit in your fortnightly red garbage bin should go in there. There are a limited number of spots available for clean-up daily, so only book something when you need to.
    
2. Will I receive a reminder?
   Yes. A reminder message will be sent via email. Please ensure you have typed in your correct details when initially registering.
    
3. When do I place my items out for collection?
   Please place items neatly on the kerb the night before your collection ensuring that your items are not blocking or hindering pedestrian access. Please write your booking reference number on paper and place it on your collection. Any items placed out earlier could be considered illegal dumping. Items will need to be placed outside your property neatly for the collection crews to remove. The collection crew will not enter your property boundary including your front yard or driveway to collect items.
    
4. What will happen if I put the wrong items out for collection?
   If you have selected the wrong collection type for your items, they will not be collected from the street and you will need to be re-book in the correct category. If there are items that are not accepted as part of our clean-up, they will be left on the street. If you need help finding a suitable place or facility to dispose of your item(s), please contact Council at rethinkwaste@innerwest.nsw.gov.au
    
5. What happens if my collection is larger than the permitted 2 cubic metres?
   Your collection will not be picked up and you will need to re-book and pay for an additional 2 cubic metres. The fee is $150. This will need be paid before your booking is confirmed.
   
   You can re-book via one of the following options:
   
   Go online to make a fresh booking and make payment
   
   Visit a front counter at one of our customer service centres, where a staff member will make a fresh booking and process payment.
6. How big is 2 cubic metres?
   Two cubic metres equates to 2 metres × 1 metre × 1 metre of space.

1. The promoter is Inner West Council.
2. Any resident who lives within the Inner West Local Government Area can participate in the survey and is eligible for the prize draw. Inner West Council staff and their families may respond to the survey but are not eligible for prizes.
3. By participating in the survey, participants accept the Terms and Conditions set out in this document.
4. Participants below the age of 16 as of 15 April 2026 must obtain the consent of their parent or legal guardian to participate in this competition so that the parent or legal guardian agrees to the Terms and Conditions set out in this document.
5. It is free to participate in the survey and no fee is required.
6. Responses will be archived for future researchers and become part of our online research findings in the future. Personal details will not be archived…
7. Without prejudice to any other provision of these Terms and Conditions, Inner West Council reserves the right to disqualify any participant for failure to abide by any of the Terms and Conditions set out in this document, or for submitting false, inaccurate or incomplete information, or for any other reasonable cause.
8. All respondents that complete a survey can elect to enter into the prize draw to win 1 of 3 prizes, drawn at the close of the survey. Winners are selected at random using a random number generator.
9. The survey is open from 15 April 2026 until 15 July 2026. All entrants received during this time are eligible for the draw if elected to enter provided they meet the conditions set out under point 2 and 4 in this document. The deadline may be extended at the discretion of the promoter if insufficient entries are received.
10. The Promoter is not responsible for any late or invalid entries due to technical issues, so any entries outside the stipulated timeframe will not be accepted.
11. The prizes are for 3 x $50 gift voucher cards. Total prize value $150. The split of the prize total may be changed at the discretion of the organisers.
12. Winners are selected at random from all submitted survey responses within 4 weeks of the closing date of the survey. Winners will be emailed regarding their prize after the draw has been completed.  
13. If Council does not receive a response to the winner notification email within 2 weeks, an alternative winner will be chosen. Should an entrant’s contact details change during the promotional period, it is the entrant's responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter at rethink.waste@innerwest.nsw.gov.au
14. Participants may only complete the survey once across the 3-month entry period.
15. Subject to complying with all relevant State and Territory legislation, the Promoter reserves the right to amend, cancel or suspend this competition if an event beyond the control of the Promoter corrupts or affects the administration security, fairness, integrity or proper conduct of the competition. The Promoter will disqualify any individual who has tampered with the entry process or any other aspect of this draw. 

What this privacy statement covers?

We, Inner West Council, take our privacy obligations seriously. We’ve created this privacy policy to explain how we treat your personal information collected on this website. Personal information is information we hold which is identifiable as being about you.

Our collection, use and disclosure of your personal information is regulated by the Privacy and Personal Information Protection Act 1998 (NSW). You can find more information about your privacy rights at the Information and Privacy Commission NSW website.

Inner West Council - Privacy statement and Access to information

View the Inner West Council Privacy page on Council's website.

View the Inner West Council Access to information page on Council's website

What personal information we collect and how we use it

The details you provide are stored at Council offices and are not made publicly available unless there is an overriding public interest to do so under the Government Information (Public Access) Act 2009 (GIPA Act) and in accordance with section 18(1)(b) of the Privacy and Personal Information Protection Act 1998 (NSW).

The information you provide will be used for research purposes to improve Council’s services in future. Your personal contact information (name and email) is collected so we can contact you if you choose to participate in the prize draw. We collect basic demographic information (age, suburb, etc.) to understand who has provided information and how representative they are of our whole community. This demographic information and survey responses will not be linked to your personal contact information for research purposes or if results are published publicly. If survey results are published publicly, all participant results will be combined so that no personal information or results can be linked back to individuals. 

Contact Us

For further information about our privacy policy and related information practices, or make a complaint, please contact us on rethink.waste@innerwest.nsw.gov.au