Breadcrumb Home Internal Ombudsman Shared Service Internal Ombudsman Shared Service complaint form Internal Ombudsman Shared Service complaint form The Internal Ombudsman Shared Service (IOSS) will consider complaints, once Council has been given the opportunity to review or investigate the issues raised in the first instance. This is in line with Council's Complaints Handling Policy.If you have not previously referred your formal complaint to Council, we recommend you submit your complaint for investigation by Council via the following page: Let us know how we’re doing Allow 10 business days to receive a resolution from Council, or a progress update to let you know of any delays.The IOSS may investigate the complaint prior to Council's review if it is assessed to be significantly serious or systemic.Before making your complaint, visit the Internal Ombudsman Shared Service page or call 02 8757 9044 for advice or assistance. How can we contact you? Name Address, suburb and postcode Email Phone number Make a complaint Nature of complaint Council administrative process (e.g. delay, no response, no reasons given) Fraud or corruption Other (please specify) Please specify the nature of the complaint Is this a public interest disclosure (PID)? Yes No Unsure Details of complaint Please specify what happened, where/when this took place, any witnesses or Council officers involved, etc. What is the outcome you hope to achieve from any resolution of this complaint? Have you previously reported this matter to Council or any other agency? Yes No e.g. the NSW Ombudsman, legal practitioner, etc. If yes, please provide details e.g. name, date, outcome, follow-up action. If yes, what is the reason for also referring this matter to the Internal Ombudsman Shared Service? AttachmentsPlease provide a copy of evidence supporting your complaint. This may include correspondence from Council or a related agency. Please attach up to three relevant documents. Attachments Maximum 3 files.45 MB limit.Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods, gif, jpg, jpeg, png, webp, tif, tiff, mp4, mov, avi, webm, wmv. ConfidentialityThe IOSS will make all reasonable efforts to keep your information private, however there can be no legal guarantee. Also: due to the nature of your complaint, your identity may become evident. Declaration By submitting this form, I declare the information provided in this complaint form is true and correct to the best of my knowledge. How did you hear about the Internal Ombudsman Shared Service? Community newsletter Council website Word of mouth Staff communications Other (please specify) Please specify What will happen next?This form, together with any attachments, will be emailed directly to the IOSS for Inner West Council as soon as you click 'Submit'.Once it has been successfully submitted, the page will reload and you will see an on-screen confirmation. If you're attaching large or multiple files with this submission, please be patient as this may take up to several minutes.The IOSS will formally acknowledge your complaint within three working days. We may contact you for more information. 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