Leaks and Water Breaks
A leak may appear as flowing or dripping clean water, or as damp areas that remain wet for an extended period. However, standing water after heavy rainfall does not necessarily indicate a leak.
If water has a wastewater or sewer-like odour, whether on private property or in a public area, it may be the result of a wastewater blockage. If you notice an unusual amount of water in a public space, contact Sydney Water immediately on 13 20 90 (available 24 hours a day, 7 days a week).
Is the Leak on Your Property?
Responsibility for repairing a leak depends on where it is located.
If the leak is between your water meter and your home or building, you will need to engage a licensed plumber.
If the leak involves the water meter, meter tap, or pipework between the water meter and the street, Sydney Water may be responsible for repairs. Contact Sydney Water on 13 20 90 for advice.
How to Check Where the Leak Is
You can carry out a simple check to help identify the source of the leak:
If water is visibly flowing on your property, turn off the tap at your water meter.
If the water stops flowing, the leak is likely within the pipes on your property.
For slower leaks, a leak test can help determine whether the problem is in the pipework between the water meter and your building.
For small household leaks, such as dripping taps, leaking toilets or showerheads, contact a licensed plumber.
When to Report a Leak
If you notice a leak in a public area, especially one that smells like wastewater, report it to Sydney Water immediately by calling 13 20 90.
For non-urgent leaks in locations such as footpaths, nature strips or roads, you can report the issue online for investigation by Sydney Water.