Abandoned shopping trolleys

Rules for shopping trolleys and share bikes

Shopping trolleys, bikes and other shared service items abandoned in public areas can become damaged or discarded, blocking footpaths, parks and can harm the environment if they end up in drains or waterways.

To address this issue, the NSW Government has introduced new laws that place clear responsibility on shared-service operators to quickly remove their items from public land and manage them appropriately.  

• Fact Sheet - share items (PDF, 2.31MB)
• New Rules for sharing services (PDF, 163.26KB)

Report a trolley

• Woolworths, Dan Murphy's, Big W: 
  1800 641 497 or Report online using the Trolley Tracker Form
• Coles, Kmart: 
  1800 876 553 or Report online using the Coles Abandoned Trolley Form or
  Download the Coles app and select "Report abandoned trolley"
• Target: 
  1800 163 900
• Aldi: 
  132 534 or Report online using Aldi's Lost Trolley Form
• Bunnings:
  1300 554 777 or Report online using Bunnings Contact Us Form
• IGA
  Contact the store directly. Find your local store details here 

If you have a safety concern about an abandoned trolley, you can report it through Council's online request management system. 

Report an abandoned trolley due to a safety concern