The website has been shaped by community feedback and staff input, aiming to provide a more modern, accessible, and user-friendly experience for everyone who lives, works in, or visits the Inner West.
What's changed?
The updates focus on simplicity, clarity and accessibility.
- Mobile-friendly design
The site has been designed for mobile use, so you can easily browse, search and complete tasks on any device. - Simpler navigation
A streamlined menu structure and clearer page layouts make it faster to find information, services and frequently accessed content. - New online services section
A dedicated Online Services area brings key tasks together in one place, from paying bills and reporting issues to applying for permits and registrations. - Improved accessibility
The website has been built to meet modern accessibility standards, making it easier to use for people of all abilities. - Clearer, more up-to-date content
Content has been reviewed, updated and restructured so it’s easier to read, understand and act on.
Frequently asked questions
Will my saved bookmarks still work?
Most of your saved bookmarks will automatically redirect to the correct page on the updated website.
How do I find the services I need?
The new Online Services section groups services under clear, easy‑to‑understand categories, with commonly used services highlighted.
Where can I get help or provide feedback?
You can contact Council through the same channels as before. We also encourage you to share feedback using the feedback feature at the bottom of each page. Your input will help us keep improving the website after launch.