How it works
We’re part of several Inner West community Facebook groups. In these groups, you can tag @innerwestcustomerservice if you need assistance.
Our mobile customer service team checks these groups during business hours and responds where possible.
Please note:
- We triage requests and may not be able to reply to every comment on social media.
- For the fastest service, lodge a request online or call us on 02 9392 5000.
Groups
- Annandale Community Group (Sydney, NSW, Australia)
- Ashfield 2131
- Balmain Rozelle Lilyfield Leichhardt Mums and Dads
- Dulwich Hill 2203
- Enmore 2042
- Haberfield 2045
- Inner West Arts
- Inner West Council Watch
- Inner West Dog Owners
- Inner West Plant People
- Leichhardt Community Group
- Leichhardt Locals (Inner West NSW)
- marrickVILLE 2204
- Marrickville2020
- Newtown 2042
- Newtown 2042 and inner west cool stuff!
- Petersham 2049 and Stanmore 2048
- Tempe 2020
- THE INNER WEST IS BEST
- The Marrickville Local
- The REAL Balmain Living
- We Love Haberfield
- We Love Marrickville
- What's on Balmain/Rozelle
Social Media Policy
We are here to help but will not respond to requests that include disrespectful, derogatory or vexatious comments.
Please read our social media policy.
Page last updated: 02 Apr 2026