Customer Experience Local Democracy Group

Purpose

The purpose of the Customer Experience Local Democracy Group (LDG) is to:

• Contribute to achieving community outcomes as set out in the Inner West Community Strategic Plan and implementation of Council’s four-year Delivery Program
• Provide input into the development and implementation of Inner West policies, strategic plans and/or programs as related to customer experience as requested.
• Serve as a resource for Council in relation to matters which Council resolves to bring before the LDG for input.
• Provide input into the review and implementation of the Service Charter
• Provide input into the review and implementation of the Customer Experience Strategy
• Provide input into the review and implementation of the Complaints Handling Policy

Terms of Reference  (DOCX, 910.17KB)

Policy challenges

Over the term, the group will deliberate on the following policy challenges and report back to Council every six months on the progress.

• What are the customer focused priorities for improving Council's performance and what targeted priorities, initiatives and actions should be included in the next Customer Experience Strategy?
• How can Council ensure that the actions in the Customer Experience Strategy are seen and felt by the community?

Contact

If you have any questions regarding this group, please contact:

Michael Spikmans, Manager Customer Experience and Innovation

michael.spikmans@innerwest.nsw.gov.au

02 9335 2180