Online self-service

Guest user

What can I do as a guest user?

Track applications and certificates
Make online payments (if you have a valid reference number) e.g. Rates
Search for property and land information
Create a customer request
Track a customer request

Enter as a guest

Guest users can complete simple tasks such as log a request for service, track DAs and make payments.

Registered user

What can I do as a registered user?

Apply for:
- 10.7 planning certificate
- 603 certificates
- Notice and orders certificate
- Parking permits
- Tree approvals
- Development application (extension of time)
- Pre-DAs
- Heritage exemption certificates
- Swimming pool compliance certificates
- Footpath approvals
- Activity applications
- Road, footpath and carpark occupancy permits
- Roadworks design approval and permits to construct
- Road opening, standing plant and hoarding permit
- Work zone applications
- Filming and photography permit
- Street party applications
- Skip bin applications
- Temporary road closure permits
- Research and interpretation - Other advice including exempt development confirmation
- Planning proposal
- Planning proposal application – Pre-lodgement
- Development Control Plan application
- Building certificates
See lodged applications
Track applications and certificates
View all debts and update contact details
Make online payments (if you have a valid reference number) e.g. Rates
Search for property and land information
Create a customer request
Track a customer request

Read the How to register for online self-service (PDF 199.9KB) then click through below.

Please note: You must provide your full address details. Without a full address, you will not be registered.

Registered users can complete more detailed tasks like applying for parking permits and seeing rate payments due. See below for more tasks you can complete as a registered user. Please note: You must provide your full address details. Without a full address, you will not be registered. If you have trouble accessing the links please refresh the page to clear your cache.

Enter online self-service as a registered user

Enter as a registered user

Troubleshooting

Tips for navigating the site

There are a number of clearly labelled tabs to choose from including Application Tracking, Pay Now, Public Land Search.

If you can't find what you are looking for try the Enquiries tab which includes the range of applications you can make online:

Section 10.7 Planning Certificates (formerly known as Section 149 Planning Certificates)
Rating certificate
Building certificates
Section 603 outstanding notices and orders certificates
Engineering certificates
Certificates of compliance for swimming pools
Parking Permits (including Resident, Business, Trades, Personal Carer and Visitor Parking Permits)