Online self-service

Welcome to our new online self-service website

Enter as a guest

Guest users can complete simple tasks such as log a request for service, track DAs and make payments.

Register for the first time

Registered users can complete more detailed tasks like applying for parking permits and seeing rate payments due. See below for more tasks you can complete as a registered user. Please note: You must provide your full address details. Without a full address, you will not be registered.

Enter as a registered user

What can I do as a guest user?

  • Track applications and certificates
  • Make online payments (if you have a valid reference number) e.g. Rates
  • Search for property and land information
  • Create a customer request
  • Track a customer request

Go to online self-service as a guest

What can I do as a registered user?

  • Apply for:
    • 10.7 planning certificate
    • 603 certificates
    • Notice and orders certificate
    • Parking permits
    • Tree approvals
    • Development application (extension of time)
    • Pre-DAs
    • Heritage exemption certificates
    • Swimming pool compliance certificates
    • Footpath approvals
    • Activity applications
    • Road, footpath and carpark occupancy permits
    • Roadworks design approval and permits to construct
    • Road opening, standing plant and hoarding permit
    • Work zone applications
    • Filming and photography permit
    • Street party applications
    • Skip bin applications
    • Temporary road closure permits
    • Research and interpretation - Other advice including exempt development confirmation
    • Planning proposal
    • Planning proposal application – Pre-lodgement
    • Development Control Plan application
    • Building certificates
  • See lodged applications
  • Track applications and certificates
  • View all debts and update contact details
  • Make online payments (if you have a valid reference number) e.g. Rates
  • Search for property and land information
  • Create a customer request
  • Track a customer request

Read the How to register for online self-service (PDF 199.9KB) then click through below.

Please note: You must provide your full address details. Without a full address, you will not be registered.

Register for online self-service

Tips for navigating the site

There are a number of clearly labelled tabs to choose from including Application Tracking, Pay Now, Public Land Search

If you can't find what you are looking for try the Enquiries tab which includes the range of applications you can make online:

  • Section 10.7 Planning Certificates (formerly known as Section 149 Planning Certificates)
  • Rating certificate
  • Building certificates
  • Section 603 outstanding notices and orders certificates
  • Engineering certificates
  • Certificates of compliance for swimming pools
  • Parking Permits (including Resident, Business, Trades, Personal Carer and Visitor Parking Permits)

'How to' guides for using online self-service

How to register for online self-service (PDF 199.9KB)

General guidelines for online self-service (PDF 2MB)

How to enquire, lodge, pay for Section 603 certificates  (PDF 2.7MB)

How to track a current DA (PDF 412.3KB)

How to view a determined DA (PDF 693.8KB) 

 

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Page last updated: 30 Nov 2020