Online self-service

Welcome to our new online self-service website

There are two ways to use the site:  You can:

What can I do as a guest user?

  • Track applications and certificates
  • Make online payments (if you have a valid reference number) e.g. Rates,
  • Search for property and land information
  • Create a customer request
  • Track a customer request

Go to online self-service as a guest

What can I do as a registered user?

  • Apply for 10.7 planning certificate
  • Apply for a 603 certificate
  • Apply for a notice and orders certificate
  • See lodged applications
  • Track applications and certificates
  • Apply for a parking permit
  • View all debts and update contact details
  • Make online payments (if you have a valid reference number) e.g. Rates
  • Search for property and land information
  • Create a customer request
  • Track a customer request

Read the How to register for online self-service (PDF 199.9KB) then click through below.  

Please note: You must provide your full address details. Without a full address, you will not be registered.

Register for online self-service 

Tips for navigating the site

There are a number of clearly labelled tabs to choose from including Application Tracking, Pay Now, Public Land Search

If you can't find what you are looking for try the Enquiries tab which includes the range of applications you can make online:

  • Section 10.7 Planning Certificates (formerly known as Section 149 Planning Certificates)
  • Rating certificate
  • Building certificates
  • Section 603 outstanding notices and orders certificates
  • Engineering certificates
  • Certificates of compliance for swimming pools
  • Parking Permits (including Resident, Business, Trades, Personal Carer and Visitor Parking Permits)

'How to' guides for using online self-service

How to register for online self-service (PDF 199.9KB)

General guidelines for online self-service (PDF 2MB)

How to enquire, lodge, pay for Section 603 certificates  (PDF 2.7MB)

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Page last updated: 17 Feb 2020