Online self-service
Guest user
What can I do as a guest user?
- Track applications and certificates
- Make online payments (if you have a valid reference number) e.g. Rates
- Search for property and land information
- Create a customer request
- Track a customer request
Enter as a guest user
Enter as a guest
Guest users can complete simple tasks such as log a request for service, track DAs and make payments.
Registered user
What can I do as a registered user?
- Apply for:
- 10.7 planning certificate
- 603 certificates
- Notice and orders certificate
- Parking permits
- Tree approvals
- Development application (extension of time)
- Pre-DAs
- Heritage exemption certificates
- Swimming pool compliance certificates
- Footpath approvals
- Activity applications
- Road, footpath and carpark occupancy permits
- Roadworks design approval and permits to construct
- Road opening, standing plant and hoarding permit
- Work zone applications
- Filming and photography permit
- Street party applications
- Skip bin applications
- Temporary road closure permits
- Research and interpretation - Other advice including exempt development confirmation
- Planning proposal
- Planning proposal application – Pre-lodgement
- Development Control Plan application
- Building certificates
- See lodged applications
- Track applications and certificates
- View all debts and update contact details
- Make online payments (if you have a valid reference number) e.g. Rates
- Search for property and land information
- Create a customer request
- Track a customer request
Read the How to register for online self-service (PDF 199.9KB) then click through below.
Please note: You must provide your full address details. Without a full address, you will not be registered.
Register for the first time
Register for the first time
Registered users can complete more detailed tasks like applying for parking permits and seeing rate payments due. See below for more tasks you can complete as a registered user. Please note: You must provide your full address details. Without a full address, you will not be registered. If you have trouble accessing the links please refresh the page to clear your cache.
Enter online self-service as a registered user
Enter as a registered user
Troubleshooting
Tips for navigating the site
There are a number of clearly labelled tabs to choose from including Application Tracking, Pay Now, Public Land Search.
If you can't find what you are looking for try the Enquiries tab which includes the range of applications you can make online:
- Section 10.7 Planning Certificates (formerly known as Section 149 Planning Certificates)
- Rating certificate
- Building certificates
- Section 603 outstanding notices and orders certificates
- Engineering certificates
- Certificates of compliance for swimming pools
- Parking Permits (including Resident, Business, Trades, Personal Carer and Visitor Parking Permits)
'How to' guides for using online self-service
How to register for online self-service (PDF 199.9KB)
General guidelines for online self-service (PDF 2MB)
How to enquire, lodge, pay for Section 603 certificates (PDF 2.7MB)
How to track a current DA (PDF 412.3KB)
How to view a determined DA (PDF 693.8KB)