Report issues with WestConnex

Residents and business owners can raise issues about:

  • noise, dust, fumes, odour,
  • pollution
  • out-of-hours works
  • night work, night lighting
  • worker behaviour and parking
  • truck movements
  • traffic and pedestrian detours
  • lack of suitable notification.

All registered complaints are required to be investigated.

Stage 1
Stage 2
Stage 3A
Stage 3B  

If you live in:

  • Ashfield
  • Haberfield

you may be dealing with Stage 1 of the WestConnex Project.

If you live in:

  • St Peters

you may be dealing with Stage 2 of the WestConnex Project.

If you live in:

  • Annandale
  • Ashfield
  • Camperdown
  • Erskineville
  • Haberfield
  • Leichhardt
  • Newtown
  • Stanmore
  • St Peters

you may be dealing with Stage 3A of the WestConnex Project.

 If you live in: 

  • Annandale
  • Balmain
  • Leichhardt
  • Lilyfield
  • Rozelle

you may be dealing with Stage 3B of the WestConnex Project.

Stage 1 contacts

For any and all complaints regarding WestConnex, you can and should lodge a formal complaint with WestConnex itself. Every complaint helps and might reduce local impacts.
Contact WestConnex
By phone: 1800 660 248 and ask for the M4 East team
By email:  info@m4east.com.au and include "This is a formal complaint" in the body of the email.

Contact the NSW Environment Protection Authority about out-of-hours works, noise, dust, fumes, odour or any form of pollution
By phone: 131 555 (24 hours a day, seven days a week)
By email:  info@environment.nsw.gov.au  with the subject "Attn: WestConnex M4 East."

Contact the Department of Planning, Industry & Environment's WestConnex Compliance Officer about construction work, workers, traffic or pedestrian changes
By phone: 1300 305 695 (24 hours a day, seven days a week)
By email: compliance@planning.nsw.gov.au with the subject "Attn: WestConnex M4 East."

Council does not have a formal compliance role over WestConnex. However, you can copy Council into any email by using the Council email council@innerwest.nsw.gov.au  You can also phone the Council on 9392-5000, or lodge a requested directly via our "Feedback and complaints" page.

Stage 2 contacts

For any and all complaints regarding WestConnex, you can and should lodge a formal complaint with WestConnex itself.  Every complaint helps and might reduce local impacts.
Contact WestConnex
By phone: 1800 660 248 and ask for the New M5 team 
By email: info@newm5.com.au and include "This is a formal complaint" in the body of the email.

Contact the NSW Environment Protection Authority about out-of-hours works, noise, dust, fumes, odour or any form of pollution
By phone: 
131 555 (24 hours a day, seven days a week) 
By email:  info@environment.nsw.gov.au  with the subject  "Attn: WestConnex New M5."

Contact the Department of Planning, Industry & Environment's WestConnex Compliance Officer about construction work, workers, traffic or pedestrian changes –
By Phone: 1300 305 695 (24 hours a day, seven days a week)
By Email:  compliance@planning.nsw.gov.au with the subject "Attn: WestConnex New M5."

Council does not have a formal compliance role over WestConnex. However, you can copy Council into any email by using the Council email council@innerwest.nsw.gov.au. You can also phone the Council on 9392-5000, or lodge a requested directly via our "Feedback and complaints" page.

Stage 3A contacts

For any and all complaints regarding WestConnex, you can and should lodge a formal complaint with WestConnex itself.  Every complaint helps and might reduce local impacts.
Contact WestConnex on
By Phone: 1800 660 248 and ask for the M4-M5 Link Tunnels team
By Email: info@m4-m5linktunnels.com.au and include "This is a formal complaint" in the body of the email.

Contact the NSW Environment Protection Authority about out-of-hours works, noise, dust, fumes, odour or any form of pollution
By Phone: 
131 555 (24 hours a day, seven days a week)
By Email:  info@environment.nsw.gov.au  with the subject  Attn: M4-M5 link tunnels.

Contact the Department of Planning, Industry & Environment's WestConnex Compliance Officer about construction work, workers, traffic or pedestrian changes
By Phone: 1300 305 695 (24 hours a day, seven days a week)
By Email:  compliance@planning.nsw.gov.au with the subject Attn: M4-M5 link tunnels.

Council does not have a formal compliance role over WestConnex. However, you can copy Council into any email by using the Council email council@innerwest.nsw.gov.au. You can also phone the Council on 9392-5000, or lodge a requested directly via our "Feedback and complaints" page

Stage 3B contacts

For any and all complaints regarding WestConnex, you can and should lodge a formal complaint with WestConnex itself.  Every complaint helps and might reduce local impacts.
Contact WestConnex on
By Phone: 1800 660 248 and ask for the Rozelle Interchange team 
By Email: info@rozelleinterchange.com.au and include "This is a formal complaint" in the body of the email.

Contact the NSW Environment Protection Authority about out-of-hours works, noise, dust, fumes, odour or any form of pollution
By Phone: 
131 555 (24 hours a day, seven days a week) 
By Email:  info@environment.nsw.gov.au  with the subject  Attn: M4-M5 Rozelle Interchange.

Contact the Department of Planning, Industry & Environment's WestConnex Compliance Officer about construction work, workers, traffic or pedestrian changes –
By Phone: 1300 305 695 (24 hours a day, seven days a week)
By Email:  compliance@planning.nsw.gov.au with the subject Attn: M4-M5 Rozelle Interchange.

Council does not have a formal compliance role over WestConnex. However, you can copy Council into any email by using the Council email council@innerwest.nsw.gov.au. You can also phone the Council on 9392-5000, or lodge a requested directly via our "Feedback and complaints" page.

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Page last updated: 05 Aug 2020